Last updated: April 2026
This Refund Policy outlines the conditions under which returns, refunds, and exchanges are accepted on TCGORA (tcgora.com). By placing an order, you agree to the terms below.
1. Return Eligibility
We accept returns within 14 days of delivery.
To be eligible for a return:
- the item must be unopened, unused, and in its original condition
- the item must be in its original packaging
- proof of purchase is required
Due to the nature of trading card products, any opened or tampered items are strictly non-refundable and non-returnable.
2. Non-Returnable Items
The following items cannot be returned or refunded:
- opened booster packs, boxes, or sealed products
- items damaged after delivery
- products marked as final sale
- digital or promotional items
3. Return Process
To initiate a return, you must contact us at:
support@tcgora.com
Returns must be approved before being sent back. Unauthorized returns will not be accepted.
Customers are responsible for return shipping costs unless the return is due to our error.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within a reasonable timeframe.
Shipping costs are non-refundable unless the return is due to our error.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue.
We will assess the situation and provide a replacement or refund if applicable.
6. Pre-Orders
Pre-orders are charged at the time of purchase to secure allocation.
Pre-orders may be canceled upon request before shipment, subject to review.
Once shipped, standard return conditions apply.
Release dates are estimates and may change due to supplier or distributor delays. Delays do not qualify for automatic refunds.
If we are unable to fulfill a pre-order, a full refund will be issued.
7. Exchanges
We do not guarantee exchanges due to limited stock availability. If an exchange is possible, it will be offered at our discretion.
8. Contact
For any return or refund request, please contact:
support@tcgora.com