Last updated: April 2026
At TCGORA, we are committed to delivering your order quickly, securely, and without complications. Below you will find all the information regarding shipping, delivery times, and returns.
1. Shipping Coverage
We ship worldwide through our international logistics network. Thanks to our distribution hubs located across multiple regions, we are able to deliver efficiently to customers in Europe, the United States, and worldwide.
2. Processing Time
All orders are processed within 24 to 48 business hours.
Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
3. Estimated Delivery Times
Europe: 5 to 7 business days
United States: 7 to 12 business days
Rest of the world: 7 to 14 business days
These delivery times are estimates and may vary depending on your location, customs procedures, and carrier conditions.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
We may offer free shipping promotions from time to time.
5. Customs & Import Fees
We operate through international distribution hubs to minimize or eliminate customs duties for our customers.
In most cases, you will not have to pay any additional import fees. However, customs policies may vary depending on your country, and in rare cases, charges may apply.
6. Order Tracking
Once your order has been shipped, you will receive a tracking number by email.
You can track your order at any time using the link provided in your confirmation email.
7. Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- items must be unopened and unused
- items must be in their original packaging
- items must be in resellable condition
Due to the nature of trading card game products, opened or tampered items cannot be returned.
8. Return Process
To request a return, please contact us at:
support@tcgora.com
Returns must be approved before being sent back. Unauthorized returns will not be accepted.
Customers are responsible for return shipping costs unless the return is due to our error.
9. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the issue.
We will review your request and provide a replacement or refund if applicable.
10. Pre-Orders
Pre-order items are shipped once they become available.
Release dates are estimated and may change depending on suppliers or distributors. Delays do not qualify for automatic refunds.
If a pre-order cannot be fulfilled, a full refund will be issued.