Sun & Moon — Elite Trainer Box — Lunala
Frequently asked questions
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Are your products authentic?
All our products are 100% authentic and sourced from official distributors or trusted partners. Every item is factory sealed unless stated otherwise.
Are your booster boxes and packs sealed?
Yes, all booster boxes and packs are factory sealed. We never reseal or tamper with products.
Do you ship internationally?
Yes, we ship worldwide. Shipping times and fees may vary depending on your location.
Will I have to pay customs fees?
No, you won’t have to pay any customs fees. We operate through multiple distribution hubs around the world, allowing us to handle logistics in a way that avoids additional import charges for our customers.
Whether you are in the US, Europe, or elsewhere, your order will be delivered without unexpected taxes or hidden fees.
How are orders packaged?
All orders are carefully packed to ensure maximum protection. We use protective packaging to prevent any damage during shipping.
Do you sell Pokémon Center exclusive products?
Yes, we occasionally offer Pokémon Center exclusive items. These are limited and highly sought after by collectors.
How often do you restock?
We regularly restock popular products and add new releases. Follow us or check the store frequently to stay updated.
What is your return policy?
Returns are accepted only if the product is unopened and in its original condition. Please contact us before returning any item.